Thank you for visiting our website. The Terms of Use listed below are an agreement (the “Agreement”) between Lavender Living Pty Ltd ( the “Owner” or “Lavender Living”) and you ("You" or "User").
1. About Us
This Website, www.lavenderliving.com.au (the “Website” or the “Site”), is owned and operated by Lavender Living™. The materials on the Website are protected by copyright © of Lavender Living. The Lavender Living brand, company, and intellectual property are wholly owned and registered in Australia with IP Australia. The tagline “You would not consume toxins, so why apply them?” is also registered intellectual property of Lavender Living. To clarify, Lavender Living is the Owner or licensee of all intellectual property rights related to our Site, and all such rights are reserved.
The Website is available to you for access, conditional upon your acceptance, without limitation or alteration, of the terms and conditions set forth below. Usage is limited to private retail purposes only. You must not use this Website if you do not agree to be bound by its Terms and Conditions or intend to use it for wholesale purposes.
Except where explicitly stated otherwise on the Website, and to the fullest extent permitted by law, this Website and all information contained within it related to the Owner and its related entities, products, and services are provided "as is" and on an "as available" basis, without any representation, endorsement, or warranty of any kind, whether expressed or implied.
2. Contacting Us
If you suspect misuse of the Site or believe your intellectual property has been unlawfully featured on the Site, please contact:
Human Resources
Lavender Living
PO BOX 1585
NORTH LAKES QLD 4509 (AUSTRALIA)
For general comments about the Site, or to seek permission for actions prohibited by, or not addressed in these Terms, or which require our prior consent or agreement, please contact us using the contact form available on our website.
3. How to Use This Website
We reserve the right to withdraw or amend the services we provide on the Site or part of the Site without notice. We will not be liable or responsible if, for any reason, the Site is unavailable at any time or for any period.
3.1 The information and materials on the Site are not intended to serve as advice on which you should place reliance. Therefore, we disclaim all liability and responsibility arising from any reliance placed on such information and materials by any visitor to the Site or by any individual informed of any of its content.
3.2 You may view the content available on the Site for your own private commercial use. You must not use all or any part of our Site or its contents and/or applications for commercial purposes without our permission.
3.3 Except for the limited use set forth in these Terms, you may not use the Website or the material contained on it for any purpose, including, but not limited to:
3.3.1 the reproduction of the material in any form;
3.3.2 the distribution of the material in any form;
3.3.3 the re-transmission of the material by any medium to any other website;
3.3.4 the 'framing' of the material on the Website with other material on any other website.
To clarify, you may not distribute, transmit, syndicate, sell, or offer to sell or otherwise make available all or any part of the Site or any content, files, photos, feeds, or data from the Site, whether publicly available or not.
3.4 You must not modify or copy:
3.4.1 the layout of the Website; and
3.4.2 any computer software and code contained in the Website.
To clarify, you must not copy, download, or store any content, files, feeds, or data from the Site, whether publicly available or not, to create or populate a database or publication of any kind.
3.5 The Owner reserves all intellectual property rights, including, but not limited to, copyright, in material and/or services provided by it, vested in it, or otherwise. To the fullest extent permitted by law, the material provided on the Website is intended for personal, commercial use only and may not be:
3.5.1 re-sold and/or re-distributed in any form;
3.5.2 stored in any storage media and/or
3.5.3 re-transmitted in any media;
without prior written consent from the Owner.
4. Linking
The Site and/or applications may contain links to other websites, webpages, resources, or mobile services owned by third parties, other users, advertisers, or sponsors. These links are provided for your information only, and you access them at your own risk. We are not liable or responsible for the content or operation of third-party websites, webpages, resources, or mobile services. We encourage you to read the applicable terms and conditions and privacy policies associated with these links.
You may establish a link to the Site, provided that:
4.1 The link is legal and does not harm our reputation or business in any way.
4.2 The link does not falsely imply or suggest that we endorse, approve, or are associated with the linked Website, its web pages, or any of its content.
Framing our Site on any other website is not permitted, and you must not provide access to the Site or any part of it under a different URL.
5. Registration and User Accounts
5.1 If you are required to register to use the Site or any portion of it, you are responsible for providing accurate and complete registration details and keeping that information up to date. We will rely on the registration details you provide.
5.2 Unless otherwise stated, each registration is for a single user and cannot be shared with multiple users. You must keep your registration details confidential and accurate at all times.
5.3 You must provide a valid email address when registering for the Site. By providing us with an email address, you confirm that you have the right to receive emails at that address. You understand and agree that we may stop sending emails to you without prior notice.
5.4 You are responsible for all activities that occur using your registration details. If you believe that someone else may have access to your registration details, you must inform us immediately.
5.5 We reserve the right to suspend, terminate, or prevent your access to the Site or your registration at our sole discretion. If we suspend, terminate, or prevent your registration, you must not attempt to re-register or submit any content, materials, or applications without our prior written consent.
6. Products & Services
This Website contains general information about medical or beauty conditions and related products. This information should not be viewed as medical advice. Always read product labels, as some products may not be suitable for you. Nothing on this Website constitutes medical advice, and you should consult your healthcare provider when necessary.
6.1 All content on our Site is for retail, informational, and educational purposes only.
6.2 The content and products offered on our Site are not intended to diagnose, treat, alleviate, or relieve any medical or health conditions, nor do they guarantee any particular outcome or results.
6.3 The products and content found on our Site are not a substitute for the advice provided by your physician or other healthcare professional.
6.4 You are responsible for conducting your own inquiries and seeking independent advice from a healthcare professional before acting on any information or material available through our Site. Our services may not be suitable for your particular circumstances.
6.5 Always consult your physician or healthcare professional before adopting any treatment for a health problem, initiating a new fitness or dietary regime, or using any of our services or products.
6.6 If you have or suspect you have a medical issue, or if you have a pre-existing medical condition, are pregnant, or are breastfeeding, you should contact your healthcare provider before using our products.
6.7 Reviews and testimonials appearing on our Site may not reflect the results you achieve. Your experience may vary, and it may be different from the experiences of other users of our Site.
6.8 All claims related to the product description, ingredients, and effectiveness are the sole responsibility of the manufacturers.
7. Third-Party Content
We are not liable or responsible for any third-party content on the Site. Third-party content includes comments, reviews, blogs, advertisements, and any content accessed through applications.
8. Photography Images
The photos on the Website may be subject to various intellectual property rights, including trademark rights, as well as third-party rights related to the images and their usage, such as publicity or privacy rights. You agree not to download, copy, modify, distribute, perform, display, or use any licensed photos or photographic images available on the Website. While we cannot thank each artist individually on our Website, we would like to express our gratitude to all the talented photographers whose work has significantly enhanced the visual appeal of our Site. Your artistry makes a meaningful difference!
9. Maintenance of the Website
You acknowledge and agree that from time to time, we may need to:
9.1 Fix defects and errors on the Site;
9.2 Install updates and perform general diagnosis and maintenance of the Site;
9.3 Undertake emergency maintenance, which may result in temporarily suspending access to the servers, making the Site less accessible or unavailable at times.
10. Pricing and Product Information Errors
10.1 We reserve the right to cancel an order if there are any pricing or product information errors displayed as a result of human error, computer malfunction, or other reasons.
10.2 All prices are in Australian Dollars and include GST unless there is a legal exception for not collecting GST (for example, certain female period-related products).
10.3 Prices for our products are subject to change without notice.
10.4 We reserve the right to modify or discontinue the Service or any Product (or any part or content thereof) at any time without notice.
10.5 We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service or Products.
11. Minimum Order Value
We do not have a minimum order value unless a voucher is used. For example, to correctly apply a $15 voucher, you need to place a minimum order of $15.
12. Reasons for Cancelling and/or Refunding your order
12.1 We reserve the right to cancel your order if your order is flagged as fraudulent by our card processing mechanism.
12.2 We will cancel and refund your order, or part of your order, if any product(s) is/are out of stock.
12.3 We reserve the right to cancel, at any time before delivery and for whatever reason, an order that was previously accepted. We may do this for example, but without limitation, where:
12.3.1 Lavender Living’s suppliers are unable to supply Goods that they have previously promised to supply; or due to an event that is beyond our control; and/or
12.3.2 Goods ordered were subject to a website error, such as an incorrect description, price, or image, which was not discovered before the order was accepted.(see 10.1).
12.4 Where a person subscribes to receive a welcome code, a person is not permitted to use the same welcome code after unsubscribing and then resubscribing.
12.3.2 Goods ordered were subject to a website error, such as an incorrect description, price, or image, which was not discovered before the order was accepted.(see 10.1).
12.4 Where a person subscribes to receive a welcome code, a person is not permitted to use the same welcome code after unsubscribing and then resubscribing.
13. Relevant Jurisdiction
13.1 If any part of these Terms of Use is deemed invalid, illegal, or unenforceable, that specific portion will be decisively severed from the remaining terms. The validity and enforceability of the other provisions will remain intact and unaffected.
13.2 These Terms of Use are firmly governed and interpreted in accordance with the laws of Queensland, Australia, without regard to any principles of conflict of laws.
13.3 You hereby agree to the jurisdiction of the courts of Queensland, Australia, for the resolution of any disputes arising from these Terms of Use.
13.2 These Terms of Use are firmly governed and interpreted in accordance with the laws of Queensland, Australia, without regard to any principles of conflict of laws.
13.3 You hereby agree to the jurisdiction of the courts of Queensland, Australia, for the resolution of any disputes arising from these Terms of Use.
14. Intellectual property rights
14.1 All logos, icons, brand names, and service names that represent the Owner and operator of this Website are our exclusive copyright property, trademarks, or service marks.
14.2 All other trademarks and service marks on this Website are owned by their respective owners. You are required to obtain written permission before reusing any copyrighted material from this Website.
14.2 All other trademarks and service marks on this Website are owned by their respective owners. You are required to obtain written permission before reusing any copyrighted material from this Website.
Unauthosized use of any materials may infringe upon copyright, trademark, and other property rights or legal protections, which could lead to civil or criminal penalties.
15. Disclaimer
15.1 We do not warrant, guarantee, or make any representation that:
15.1.1. the Website or the server that makes the site available on the Internet are free of software viruses;
15.1.2 the functions contained in any software contained on the Website will operate uninterrupted or are error-free; and
15.1.3 errors and defects in the Website will be corrected.
15.1.1. the Website or the server that makes the site available on the Internet are free of software viruses;
15.1.2 the functions contained in any software contained on the Website will operate uninterrupted or are error-free; and
15.1.3 errors and defects in the Website will be corrected.
15.2 We are not liable to you for:
15.2.1 errors or omissions in the Website, or linked sites on the Internet;
15.2.2 delays to, interruptions of, or cessation of the services provided in the Website, or linked sites; and
15.2.3 defamatory, offensive, or illegal conduct of any user of the Website, whether caused through our negligence or the negligence of our employees, independent contractors, or agents, or through any other cause.
15.2.1 errors or omissions in the Website, or linked sites on the Internet;
15.2.2 delays to, interruptions of, or cessation of the services provided in the Website, or linked sites; and
15.2.3 defamatory, offensive, or illegal conduct of any user of the Website, whether caused through our negligence or the negligence of our employees, independent contractors, or agents, or through any other cause.
15.3 You agree to accept the full cost of any necessary repair, correction, and maintenance of any of your computer software or hardware, which may be necessary as a consequence of accessing the Website.
16. Limitation of liability
16.1 Lavender Living, including its officers, employees, and agents, accepts no liability for any costs, losses, or damages you may incur, either directly or indirectly. This includes, but is not limited to:
16.1.1. any products, materials or information provided regarding advertising on this website; and
16.1.2. any repercussions resulting from the removal of materials or information from this website.
16.1.1. any products, materials or information provided regarding advertising on this website; and
16.1.2. any repercussions resulting from the removal of materials or information from this website.
17. Gift cards
17.1 Lavender Living Gift Cards are issued in Australian Dollars (AUD) and come with the following terms:
- Treat your gift card with care, as it is like cash and cannot be replaced if lost or stolen.
- Please note that the gift card will expire three years from the date of purchase, and extensions are not permitted.
- The gift card is non-transferable and is exclusively for the use of the individual to whom it was issued.
- You can confidently use your gift card for purchases made online at our website.
- Gift cards are not eligible for return or exchange for cash.
- They cannot be used to settle any outstanding payments owed to us.
- Reselling gift cards to third parties is not allowed.
18. Competitions
Each competition will have detailed Terms & Conditions published on the Website.
19. Rewards program
19.1 To earn points, you must create an account on our website, this is essential.
19.2 If our system has previously flagged you for potential fraud, we will not allow you to open a new account or place an order, meaning no points will be awarded retroactively.
19.3 Points cannot be converted into cash or gift cards.
19.4 Points will expire after 365 days, and your Tier status will be updated every year on January 1.
19.5 Unregistered or "guest" orders will not earn points retroactively.
19.2 If our system has previously flagged you for potential fraud, we will not allow you to open a new account or place an order, meaning no points will be awarded retroactively.
19.3 Points cannot be converted into cash or gift cards.
19.4 Points will expire after 365 days, and your Tier status will be updated every year on January 1.
19.5 Unregistered or "guest" orders will not earn points retroactively.
20. Product reviews
20.1. Each user is allowed a maximum of 10 approved reviews per day.
20.2 All reviews must pertain solely to items purchased from our website.
20.3 Reviews should be honest and must not be used to insult, defame, or mislead others.
20.2 All reviews must pertain solely to items purchased from our website.
20.3 Reviews should be honest and must not be used to insult, defame, or mislead others.
21. Ingredients and nutritional information
21.1 Our website provides information about products, including ingredients and nutritional details as shown on the packaging. Products may change without notice, so always check the packaging for the most accurate information.
21.2 The details about our Natural, Vegan, Organic, and Toxin & Cruelty-Free products are general. For confirmation on whether a specific product falls into these categories, refer to the Product Description and Ingredients tab.
21.2 The details about our Natural, Vegan, Organic, and Toxin & Cruelty-Free products are general. For confirmation on whether a specific product falls into these categories, refer to the Product Description and Ingredients tab.
22. Changes to our Terms of Use policy
We reserve the right to change or modify our Terms of Use Policy at any time.
